So, I've got an older cell phone, hasn't been linked to a number in years, and I moved and needed a phone. I registered and it's asking me to enter a "SIM network unlock code"...
Hi Michael
It seems your phone is locked. Can you ask your mother who the original provider was?
The original provider will unlock the phone at no charge.
https://fizz...
Hi, since I received my sim card from fizz and activated it and placed it in the sim card port while my phone was off and turned it on after, it says that I'm unable to text or...
Hi Mishel
After restarting your phone, if it prompts you for an unlock code, it means your phone is still locked with Fido. In this case, you can call Fido for the unlock...
There we go,
Ordered 2 sims for both my wife and I.
Created my account today all wen well.
Tonight i'm trying to register my wife's account and I Keep getting "This...
Melissa,
Please, be patient and try to contact the Fizz customer service by chat.
First, log to your Fizz account.
Then, click on the green interrogation point down to the...
I ordered a new sim card and thought I lost my old beta plan forever. Turns out I was paying for two plans in 1 month. How long does it take to transfer a new sim card to an...
Hi Karl
Have you already initiated the change request?
On your account, go to My Plans >> Manage Plan >> Change SIM card
Once the request is complete, try restarting...
Hello, I ordered a new sim card however my address changed and I'm in a new address can you resend my sim card to the new address? my order number is 6902735178 and my new...
Hello Hamidreza,
I am sorry to hear about this situation.
If you moved before receiving the SIM you will have to order a new one from your new address.
We are not able to...
