Answered question
the technician refused to come over for internet installation due to wrong address shown on his work sheet, but I received SMS pre-alert with the right address.
Hello Lingyuan,
I am very sorry for the inconvenience. If the address is right, you can reschedule the appointment from your account. Mike has the steps you need to follow to schedule another appointment.
If the address is not the right one, please contact us and let us know as we will need to check the situation. Here you can find how you can contact us: https://fizz.ca/en/contact-us .
Thank you very much for your kind understanding!
Have a wonderful day!
-Bogdan
Other answers
Here the link
https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
You can log into your Fizz account to reschedule or cancel your technician visit up to 20 hours before your appointment. Service calls (for repairs), however, are the exception.
The Reschedule and Cancel buttons won't be visible in your account within 20 hours of the appointment time, because the tool cannot change the technician's schedule for the day. In this case, you have to contact us to modify your appointment.
To reschedule or cancel on the same day as your appointment, you must do so via a member of our Customer Service team : simply log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours.
You can reschedule your appointment up to three (3) times. If you try to reschedule a fourth time, your subscription will be automatically cancelled, and you’ll have to restart the process all over.