Missing SIM card?

You should contact Fizz support to see if they can help.

I see in other posts recently that Fizz has provided a refund.

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

• You're logged into your Fizz account.
• You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
• Simply click on the chat bubble that appears at the bottom on the right.
• You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
• You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

I've seen other people with the same problem and received a refund. Just contact Fizz support.

You should try to contact Fizz and get a refund.

Contacted Fizz and they told me to buy another card, and they will refund it later. They will be honoring a stabilization period extension. Great answer. Thanks.