Answered question

I wonder where my sim card is?

So I ordered a sim card on Saturday Oct. 5th and to my surprise I received an email for its delivery on Monday Oct. 7th; both on my account and the tracking page it appears as delivered but I have checked my mailbox ever since and have not received it yet.. I mean I didn't even expect a shipping during a weekend :/
And honestly now I just don't feel sure/comfortable to make another order and pay again and try to get a refund for the first one, as they suggest for the solution! What if I never receive the second one either? Why not just sending me another one without me paying for it?

leila
leila

leila

User level
Level
0
54 / 100
points

Leila, don't forget that Fizz stabilization period price ends today. Is that something you brought up when you chatted with them? Try to negotiate into them giving you the discounted rates even if you activate your plan after today because of what happened with the sim card.

 

Don't forget to use a referral code also when you activate your plan to get $25 off from your second payment. You can use mine if you so wish: YA4ZW

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

 

 Contact the support to know what's best to do for this issue.

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issuesif you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Lost or undelivered Sim cards seem to be a common problem for a lot of folks here. As you said, what Fizz usually does is ask you to order another one and once you get that they'll refund you for the first one that got lost. Very few people if any have successfully got refunded for their lost Sim without ordering a second one. I suggest that you try to negotiate with Fizz chat before you order the second Sim.

leila
leila

leila

User level
Level
0
54 / 100
points

Oh dear.. Thank you Khal! I will do so!

That's so odd how even the mailbox should have received it. If there's other people who have access to it is there a chance they might have taken it by mistake? best of luck!

that is very frustrating indeed. At least if you save the transcript where support states that they'll reimburse you. Then that will hold them accountable. and hopefully sooner rather than later

Yikes! You should definitely contact customer support. It's understandable that you'd feel uncomfortable paying for another one so try contacting Fizz first. I didn't encounter that kind of problem when I ordered my sim so I can't really help much. Sorry :(

GOAT
GOAT

GOAT

User level
Level
3
2297 / 5000
points

Contact Fizz support via Facebook. They should help you out. Unfortunately, you won't receive the new SIM before the end of stabilization (today!).

leila
leila

leila

User level
Level
0
54 / 100
points

Thank you all! I was able to use the online chat and they told me they will refund for the lost sim card after they check all the details, and that I would need to make another order for a new sim card.. so I have decided to wait until I receive the refund and then order a new sim card, hopefully this time it will be successful!
I realized that my apartment number is not represented at the order page and also at my plan page, which is odd cuz I can see it under manage my plan page :/ :D I don't know this is just so silly.. And they can't edit the address for me, and I can't edit it before ordering... sooooo, apparently the only way is to order a new sim card :D so yeah I'll wait and upon receiving the refund for the first one I'll make a new order