Unanswered question

lost sim card found

I ordered a new SIM card becasue I was unable to find my old one, however; I found the Old SIM card, would like to restore my existing number to the old SIM card.

lolo
lolo

lolo

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0
2 / 100
points

Answers

I assume your old SIM card has not been activate for a while.

If this is the case, you can use it to activate a new plan.

 

Is your existing number with another provider? If yes, at time of Fizz activation, you can request your number to be ported over to your new Fizz plan. You will need to provide Fizz with your old provider account and remember that your old provider account must be kept active. Then your old account will automatically close once the port request is complete.

 

If you're a new Fizz customer and looking for a referral code, please use mine 66KGA when signing-up. We will both be rewarded with a $25 credit once you have paid your second monthly bill.

Genoveva
Genoveva

Genoveva

User level
Level
1
411 / 750
points

Let us know if that works

Mike
Mike

Mike

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Level
4
5000 / 5000
points

You can reuse the Fizz SIM, therefore, you can use it again

this is the procedure, if you suspended your plan, otherwise skip the points that do not apply to your case (probably go directly the #4)

 

Replace your phone and reactivate your suspended plan

To reactivate your Fizz plan:

  1. Order a new SIM card. Log into your account to order a new SIM card (My plans > Manage Change SIM card). A new SIM card will be delivered in the following days, depending on the chosen delivery method.
  2. Acquire a new phone.
  3. Unblock your plan by sending us a form Report that you found your phone/sim
  4. Reactivate your Fizz plan on your new SIM card. When you have your new phone and SIM card, it’s time to reactivate your suspended plan on your new SIM card. This process will cancel your old SIM card. Log into your account to change your SIM card (My plans > Manage Change SIM card).

If you found your Phone/SIM card, you can also reactivate your old SIM card / black list phone.

 

mohamad
mohamad

mohamad

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11 / 100
points

Hey! On the back of your SIM card, it should say the activation code, when I lost my packaging for the sim card I was worried I wouldn’t have the activation number. But it should be a alphanumeric combination and can be used to active a new plan. Regarding restoring your old account you’d need to get in contact with a fizz representative and they may have a backup or so. Good luck!

SittingRam
SittingRam

SittingRam

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3
3011 / 5000
points

Curious to know, did it work?

Hello Lolo,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message via Facebook Messenger: https://facebook.com/fizzca.

Have a great day!
Radu

Vincent
Vincent

Vincent

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Level
2
896 / 2000
points

You can simply use it to activate a new plan, just contact fizz