Answered question

I cannot activate my SIM card

After I enter my activation code, following message is received: The code you entered has already been assigned to a member.

How can I activate my SIM card in this case?
It is possible to verify why the code that I received with my SIM card, doesn't work?



User level
1 / 100

Double check the code

sometime numbers and letters are exchanged

For example zero and o, 1 and l or I


  • Go to any help page, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


Your can also send a message via facebook messanger and click send a message (this is a bit slower)


You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back. 

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Other answers

Hello Carla,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link:
You can also send a message via Facebook Messenger:

Have a great day!