Why won't my plan update?

Zakiyyah · October 2019

I received a text saying that my payment didn't go through. So I went on my banking and double checked that the funds were there. I went on my account and pressed "Make My Monthly Payment" and it seemed to process, saying I would get an email with conformation. I haven't received an email, and the money is still in my account but I'm not getting the option to pay my bill anymore. What do I do?

Fling · October 2019

Contact the support

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Genoveva · October 2019

Sorry to hear that, fizz really needs to streamline this process if they want to give off the vibe that the stabilisation period is over

Chris K. #7521 · October 2019

There should really be an option to make a manual payment and all times, not just after several failed attempts and service being cut off.

Why won't my plan update?

Answers

CHAT

FACEBOOK

CONTACT FORM

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