Answered question

Trying to activate SIM card But unable to get past my new number chose

SIM card activation process is staled at the new number choice

Shara
Shara

Shara

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Mike
Mike

Mike

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4
5000 / 5000
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Other people report this problem, did you try with a different browser?

 

If you need a referral code this is mine K61CD, with this code you will receive 25$ to be applied to your 3rd payment.

It is important to add the referral code must be used during the creation of your plan when the taxes are shown

 

To contact the support

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Try clearing your browser cache, close the browser and retry using incognito mode.

It's also better to try on a computer instead of a mobile device.

 

In addition, you have select the checkbox, to acknowledge your acceptance of the stabilization period.

Laurent
Laurent

Laurent

User level
Level
1
114 / 750
points

I am stuck at the same step since yesterday. Don't even try to contact them, they can't do anything and have to escalate, then no more answers XD
I tried the chat, messenger, I created a post here...