Answered question

sim cards delivered , but not picked up, so sent back. can you send it again?

sim cards delivered , but not picked up, so sent back. can you send it again?

andrew
andrew

andrew

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We are users here you need to contact the customers service

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

andrew
andrew

andrew

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53 / 100
points

Can chat with them. chat bubble wouldn't open. Do they have phone number?

While getting in touch with fizz is get in your case. I would also contact Canada post or your assigned courrier as they might be giving all these sims to neighbour of yours

andrew
andrew

andrew

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I asked it to be sent to my place of work. They sent it back. Can you give me the way to contact customer service or just ask them to send my sim again. Thanks.