Account frozen, paid late, now it’s unfrozen, sms and call work fine but I can’t access my cellular

Options
Jacob V. #12296
Jacob V. #12296 Posts: 1 ✭✭
in My Mobile
Ok so I paid my bill 3 days late. But because I paid late they froze my account, it is now unfrozen I can call people, send and receive sms but I have no cellular internet date (LTE) I’ve tried looking in my setting turning the phone on/off, getting out then in the SIM card but nothing worked.. please help me!
Btw: I can’t find a way to contact fizz customer support.

Answers

  • Yelena
    Yelena Posts: 1,861 ✭✭
    Options
    Also try to put your phone in airplane mode for 20 seconds and then put it back to normal.
  • Fizzy
    Fizzy Posts: 10,921 ✭✭
    Options

    Is t fixed now?

    When this happens, you should check your APN settings. And resend/reset them if you're not sure.

     

    Also you can try enabling airplane mode, then disable.

    And try with LTE on/off. And manually selecting your network operator.

     

  • Whizz
    Whizz Posts: 19,166 admin
    Options
    Hello Jacob,
    If you're still encountering this issue, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
    You can also send a message via Facebook Messenger: https://facebook.com/fizzca.
    Have a great day!
    Radu
This discussion has been closed.

Categories