Unanswered question

SIM card not delivered because it's suspicious ?

I just called Canada Post and they are telling me my SIM card has been scanned and deemed suspicious (!) It will now go to a secure location to be scanned (again) for I-don't-know-what. That could take up to 3 weeks (they must go to Vancouver and back I guess). Then they send it back to EITHER the sender (FIZZ) or the recipient (ME). So if I understand this correctly, if FIZZ receives it, you need to send it back to me. So in all I could be looking for a delay of a month. In that time span, the reward I got goes down...
This is not helping my trust in you guys. I was hesitating but now I'm downright disappointed and mad at myself to have ordered that SIM card.
What could possibly remotely seem suspicious about a SIM card package ???

Marie-Hélène
Marie-Hélène

Marie-Hélène

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Answers

I’m so sorry to hear that! I don’t have a good answer as to why it might be suspicious. If you are in a hurry to receive it, I would consider ordering a new SIM and asking Fizz via messenger in meantime. :)

I'm sorry to hear that. But it looks like it is Canada Post fault, not Fizz. You should talk to their customer service, maybe they can bring it back.

If Canada Post cannot get it to you on time, I would suggest messaging Fizz on their help center (https://fizz.ca/en/contact-us), Twitter, or Facebook Messenger for help (they respond in decent time on messenger in my experience) hope it helps! :)

Maybe you can order and new one and then refuse delivery of the original one when it finally comes. That way it will go back to Fizz and you will hopefully be refunded. Check with support first.

SittingRam
SittingRam

SittingRam

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That is so terrible
Best of luck

SittingRam
SittingRam

SittingRam

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Suspiciously low prices
Just kidding
Let us know what ends up happening

This is really the first time I've heard of this. Perhaps Fizz support has dealt with this issue before.

Please chat with Fizz support and let us know what they suggest.

Hopefully they can send you another SIM via courier.

Marie-Hélène
Marie-Hélène

Marie-Hélène

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Thanks for your support everybody! I'll try their messenger support as suggested and let you know the outcome.
Thanks!