Answered question

Access to internet?

I have no access to internet and I need to work urgently. Kindly one of Fizz agents contact me to solve the problem as soon as possible

Mohammad
Mohammad

Mohammad

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Level
0
2 / 100
points

Hello Mohammad,

If you still encounter this issue, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message via Facebook Messenger: https://facebook.com/fizzca.

Have a great day!
Radu

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Other answers

You should check your Fizz account to make sure your payments are up-to-date and all is well with your plan.

 

You can always contact Fizz support for help. Live chat is available during business hours.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

MT
MT

MT

User level
Level
4
5000 / 5000
points

Have you tried to restart the modem to see if it helps

Chris
Chris

Chris

User level
Level
2
1648 / 2000
points

You didn't provide enough information that we can efficiently help you. What did you already try? What lights are on, on the modem? Have you tried with ethernet or just WiFi? Is it a billing issue?