Answered question

Fizz Home Internet paused because of an overdue payment?

I received an email from Fizz letting me know that my service has been paused because of an overdue payment. And to update payment method to resume service and avoid losing points.

 

I have two credit cards on file, both of which are nowhere near their limit. I have a default selected in my profile. Did anyone else have this issue? The only thing that changed was that I applied an upgrade to a slot about a week ago.

 

I would say to call your credit card. Maybe your account is on hold for some reason and the payment could not go through. The same issue happened to my friend once.

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Not for now. Did you try this

Make a payment now: Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

If your name or address changed, this could affect the preauthorized payment for Fizz services.

Make sure that the info on your Fizz account matches with your bank or credit card company.

 

Or this could be a one off glitch. If you do as @Mike mentions, service should be up and running again later today.

 

If the problem persists, you may have to contact Fizz support.

Sanjay
Sanjay

Sanjay

User level
Level
1
331 / 750
points

it happened to me. I put a new card and then updated the card and there should be a selection to make payment now and should process the payment. That option only shows if the card didn't go through the first time.