Answered question

optimizing your Fizz modem

There are a lot of people complaining about the Fizz modem, mostly all the complains can be fixed with a few changes

Do you have a weak signal, or the signal drops easily?

Things that can fix the problem:

The modem has 2 wireless frequencies (2.4 and 5GB) both have the same name (you can have a different name)
I found that turning off the 2.4G frequency gave me better speed and all my devices were able to connect.

2.4G gave around 40/20Mbps connecting from the furthest point of my apartment
5Gb gave 80/70Mbps connecting from the furthest point of my apartment

Trying to optimize the 5GB connection I changed the channel from 157 to 161
Now 5Gb is giving me 130/120Mbps connecting from the furthest point of my apartment.

(same speed as the recorded speed from a wired connection)

With these changes, I got a perfect speed, solved the connection problems and I am a happy customer.

Also I tried on a friend modem (having problems with wifi signal) to separate the frequencies and changing channels and the problem was solved

All the modems use the same channels by default so if you are in a congested area the trick is to use a less used channel.

I hope this helps

Victor
Victor

Victor

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@Victor, I believe this is what people were doing in the past but the modem channel would reset by itself.

Maybe this issue was corrected with the last firmware update.

 

I will test it tonight. Thanks again for sharing!

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Other answers

Mike
Mike

Mike

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This is a duplication ?

Victor
Victor

Victor

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@Mike Sorry I pressed by mistake to select the best answer

Victor
Victor

Victor

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@Fizzy

  • Did you use a wifi optimizer to determine which frequencies/channel to use?
  • No, usually modems use channel 1 or 11 for 2.4G so I choose any other, and for 5G channel 161 so any other channel will do, testing is the key

    • When your modem reboots, does it keep the previous channel setting?
    • No, unless you clear the settings

Mike
Mike

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@Victor it happens :)

@Victor, thanks for your answers.

 

I am interested to know how you clear the settings. Being able to save the channel settings will make a big difference.

  • When your modem reboots, does it keep the previous channel setting?
  • No, unless you clear the settings
Victor
Victor

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@Fizzy
login to your modem, go to the wireless tab, select the frequency that you want to change, choose the wireless channel you want to use, and then press at the button save changes, your modem should restart with the new settings.

Victor
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@Fiizy I never had that problem, would be interesting to see your results, good luck

jeedey
jeedey

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I would say to use your own router. You won't have any problems ! Same link as @chris
https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-...