Cant order sim card ?

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netanel O.
netanel O. Posts: 5 ✭✭
in My Mobile
When i hit start in the order sim page nothing happend any ideas why ?

Answers

  • Mike
    Mike Posts: 20,731 ✭✭
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    You need to click on the check box in order to accept the stabilization period

    If you need a referral code this is mine K61CD, with this code you will receive 25$ to be applied to your 3rd payment.

    It is important to add the referral code must be used during the creation of your plan when the taxes are shown

  • netanel O.
    netanel O. Posts: 5 ✭✭
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    I dont have check box
  • Fizzy
    Fizzy Posts: 10,904 ✭✭
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    You can try using a different browser (like Chrome, Firefox) on your computer.

    Also clearing your browser cache and using incognito mode may help.

     

    Also have you already ordered SIM cards before?

    I believe there is a maximum limit of 4 or 5 SIM cards per account.

    In this case, try ordering through a new account.

  • netanel O.
    netanel O. Posts: 5 ✭✭
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    I've tryed few browsers and phones/comps and nothing i cant order any sim stuck in this screen in every way i tryed. Ty
  • Fizzy
    Fizzy Posts: 10,904 ✭✭
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    Have you already ordered SIM cards in the past?

     

    I believe there is a maximum limit of 4 or 5 SIM cards per account.

    In this case, try ordering through a new account.

  • netanel O.
    netanel O. Posts: 5 ✭✭
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    Nop havent order any befor i got to thet page and cant go on.
  • Fizzy
    Fizzy Posts: 10,904 ✭✭
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    Is your address good (within Quebec and Greater Ottawa area) and accepted by Fizz?

  • netanel O.
    netanel O. Posts: 5 ✭✭
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    Its the 1st page for me
  • Fizzy
    Fizzy Posts: 10,904 ✭✭
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    Which browser are you using?

     

    Please try on your computer.

    First restart your computer. Make sure there are no ad blockers on your browser.

    Also clear your browser cache and open your browser using incognito mode.

     

    To order your SIM, open this page

    https://fizz.ca/en/mobile-plan?CVRG=107&DATA=93&PLAN=1&SMS=223&VOICE=90

  • GOAT
    GOAT Posts: 227 ✭✭
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    Try on a laptop, or have your mobile browser request the full site.
  • Mike
    Mike Posts: 20,731 ✭✭
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    Try to order only one, are you still logged in?

    I believe that you need to contact the support

    CHAT

    • Go to this page https://fizz.ca/en/faq/how-do-i-order-sim-card, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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