Answered question

Must be a bug you must contact the support to be refund


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The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


Your can also send a message via facebook messanger and click send a message (this is a bit slower)


You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Welcome to double billing, Jeedy.

My mobile account was billed twice last cycle. I haven't received any refund more than a month later. The finance department has been working very hard on it.
I believe there is only 1 employee in this department working with pen. and paper



User level
5000 / 5000

You should expect 5 to 6 weeks for a refund

@MT Fizz make take 5-6 weeks to provide a refund, but that is not a reasonable delay to expect to wait! I have been accidently double charged by another online merchant, and they put a refund through the moment I contacted them and they looked at their records to confirm a double charge. It only took a few days for my credit card processing to complete the refund, but it showed as pending almost immediately.