Answered question

Internet not working?

I've reset the modem, tried the standard technical problems..

But I keep getting disconnected after 5 minutes..

Chrystine
Chrystine

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Mike
Mike

Mike

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Contact the support can a problem in your sector or an hardware problem.

Only the support can help you out, since you did all the troubleshooting

CHAT

Go to this page https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Leifuer
Leifuer

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you can find more info from this post:

https://community.fizz.ca/questions/1907026-fyi-home-internet-feedback-issue

If you find it useful, please give your kudo, thanks!

If it does not work, try to contact Fizz
https://fizz.ca/en/contact-us

Good luck!

Chris
Chris

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When resetting the modem, did you hold down the button for 10 seconds?