Answered question

no access to service?

I had a payment issues, due to receiving my permanent bank card, and forgetting to update my payment data, sorry about the oversight, but now, I have "No access to service" cannot send text messages, or make outgoing calls, and this is a huge issue as I am an employee of Canada Post, and part of that is the Eclipse System which calls all temp employees, so literally I cannot work as long as I have no phone, this is totally unacceptable, as the funds are taken from my account, in addition to the confirmation message from Fizz that my account is active.

Adam
Adam

Adam

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Mike
Mike

Mike

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Start to reboot your phone,

if it does not solve contact the support

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

It seems to happen with everybody in you situation. One payment that does not work and everything is down. It is a little bit intense I believe, they should give people some warning like :"your payment failed, look at your payment information and change it if needed. We will try again in 48 hours and if it still does not work then you will be disconnected".
Contact customer service by chat, facebook or messenger.

Mike
Mike

Mike

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Here we are users, can you please let us know how you will solve this issue.
Thank you

Adam
Adam

Adam

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Contacted VIA chat, zero help, need to wait for solution, thank you though Mike, I appreciate the assistance. :D

Edit: Second contact with Ana through chat, was asked to put phone into manual network selection, choosing FIZZ EXT, stay on that network for 3 minutes, then switch back to auto select, upon doing that, all services restored, thank you again Mike for the suggestion, and Ana for all your help.