Answered question

Activation - length of time?

Hi everyone,

I have started the activation of my SIM card on Thursday (switching from Videotron to Fizz). So they quickly deactivated my Videotron SIM card, but it's been few days but my Fizz SIM hasn't been activated yet. It's actually pretty frustrating to have no mobile network for couple of days. Has anyone experienced similar situation? Know anything to try? They just told me to wait. Thanks heaps.

Charis
Charis

Charis

User level
Level
0
2 / 100
points

I undestand your frustration, my activation took lest than 15 minutes and you need to contact the support to ask them the question again

 

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issuesif you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Del8ed
Del8ed

Del8ed

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Level
3
2913 / 5000
points

Normally, it takes from some minutes to some hours. Rarely it takes days.

It would not take so long, contact Fizz for more information.

In addition, contact your previous Videotron customer service for more information.

Good luck!

In my case, it took 1-2 hours. For my wife, it was more like 4-6 hours.
But it should not take as long, so contact Fizz Customer Support by chat or Facebook messenger.

Annick
Annick

Annick

User level
Level
2
1258 / 2000
points

It is way too long of a delay something is wrong!
Contact customer service by chat, facebook or messenger to see what is going on.

mtlchoi
mtlchoi

mtlchoi

User level
Level
1
161 / 750
points

It's shouldn't take that long.. please contact customer service chat.
Hope you resolve it asap.

Khal
Khal

Khal

User level
Level
2
1135 / 2000
points

In my case if took less than half an hour. You follow the instructions to port your number over to Fizz when you activate it, then take out your old Sim and put in the new one and you're supposed to get a welcome text from Fizz soon after that.