Unanswered question

How to use upgrades?

Recently I have separated my account from my husband's account. now when I go to my own account to activate my upgrades I can not see any slot to activate it although I can see my 250 MB upgrade.

mahsa
mahsa

mahsa

User level
Level
0
1 / 100
point

Answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Try to change the browser if it does not help you need to contact the support

CHAT

Go to this page https://fizz.ca/en/faq/whats-my-rewards-program, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Victor
Victor

Victor

User level
Level
3
2917 / 5000
points

What level you are? you should have at least one slot, most probably after the account change you lost your slot, try to contact Fizz or open a ticket

Chris
Chris

Chris

User level
Level
4
5000 / 5000
points

Ya, you should have at least one slot, maybe even more depending on your level. If you have 0 then I would recommend reaching out to support.

Annick
Annick

Annick

User level
Level
2
1258 / 2000
points

Do you see your slots and they are all locked or you don't see the slots at all? You should see 3 slots and at least one unlock, the other ones locked.

GOAT
GOAT

GOAT

User level
Level
3
2297 / 5000
points

Contact Fizz support via Facebook

Sanjay
Sanjay

Sanjay

User level
Level
1
339 / 750
points

you have one slot to apply the upgrade

I have not seen this issue before.

Looks like issue resulted from separating your accounts.

Please contact Fizz support and let us know how it will be resolved.

 

As a simple solution, perhaps Fizz can create a new account for you.

Good luck!

Alfio
Alfio

Alfio

User level
Level
3
3691 / 5000
points

I just activated my account this morning, and my number was ported 3 hours later. Still was not able to apply the reward. Tried a couple of times after that and it finally worked.

Annick
Annick

Annick

User level
Level
2
1258 / 2000
points

Can you please choose the best answer? It will close the discussion. Thanks

Vincent
Vincent

Vincent

User level
Level
2
896 / 2000
points

You should have one slot, contact fizz