Answered question

Free voice mail (level 3)

Hi
I was promoted to level 3 and I applied the "Free Voice Mail" by I was not credited for that? is this a bug in the system? anyone facing same situation?

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Yes it is a well known bug, I need to ask a refund every month

You need to contact the support and ask for a refund

CHAT

Go to this page https://fizz.ca/en/faq/whats-my-rewards-program, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back. 

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Other answers

Legandir
Legandir

Legandir

User level
Level
2
1787 / 2000
points

I had the same problem so I choose the free 500mo!

I think many of us are going to miss the free voice-mail upgrade. But still, what we got its still better than nothing, and eventually the 1$ off will make up for it.

Chris
Chris

Chris

User level
Level
4
5000 / 5000
points

If it's a known bug you would think that they would have fixed it by now. Especially since it is apparently stabilized.

Yes, their whole upgrades system seems buggy. I thought they'd have fixed it before offering up all these new upgrades last week, but no. Switching around a data upgrade increased the price of my plan.

J
J

J

User level
Level
3
3919 / 5000
points

Yes, as mention by many users, this is a very known problem they have with the free voicemail. Every month, you have to contact Fizz for refund. When you remove your free voicemail reward, sometime they also remove your actual voicemail by mistake as well. Recently, Fizz introduce new upgrade rewards, if you have the 1$ off reward then better use that one instead.

Happened to me for a couple of months straight. Contacted customer support each time and they refunded 1$. After a couple of times, they told me this bug was fixed and all is good now.

Also, do not forget that upgrades apply to NEXT billing cycle.

Leifuer
Leifuer

Leifuer

User level
Level
3
4858 / 5000
points

that's why people prefer 500Mb than free voice mail which only costs $1, not comparable to 500Mb!