Answered question

Why does one of my plans appear inactive?

I have 3 numbers on one account but one of them won't allow me to add my rewards because it says only for active plans. Also it shows no colors or status bar for the data when checking.

Andrew
Andrew

Andrew

User level
Level
0
21 / 100
points

You need to contact the support.

CHAT
Go to this page https://fizz.ca/en/faq/whats-my-rewards-program, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Andrew
Andrew

Andrew

User level
Level
0
21 / 100
points

But it is fully functional with exception of not being able to add rewards or seeing the graphic throttle for data balance...

Fizztastic
Fizztastic

Fizztastic

User level
Level
1
524 / 750
points

Maybe you have an upcoming plan change.

Andrew
Andrew

Andrew

User level
Level
0
21 / 100
points

Requires technician to resolve it. Yes the plan was active and works fine, you just couldn't add rewards or see throttle graphics for data usage.

You can't make changes to an account within 2 days of the payment date, but that shouldn't give you a message that your account isn't active. Weird.