Answered question

Charged 2 time for 1 plan?

Hi, so i bought a plan yesterday (Oct 3rd) and to my surprise i was charged 2 times the exact same amount. I was wondering how it would be possible to get a refund for the 2nd charge? thanks!

william
william

william

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Level
0
3 / 100
points

It must be a glitch in the system

You must contact the support in order to be refund

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Check if you received an email from Fizz letting you know about the overcharge and upcoming refund.

 

Otherwise, you should contact Fizz support to follow-up.

peterpan
peterpan

peterpan

User level
Level
1
352 / 750
points

Fizz told me it's display error and they charged right amount, after 2 months investigation by their "specialized" team.