Charged 2 time for 1 plan?

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william B. 31041
william B. 31041 Posts: 1 ✭✭
in My Mobile
Hi, so i bought a plan yesterday (Oct 3rd) and to my surprise i was charged 2 times the exact same amount. I was wondering how it would be possible to get a refund for the 2nd charge? thanks!

Answers

  • Mike
    Mike Posts: 20,747 ✭✭
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    It must be a glitch in the system

    You must contact the support in order to be refund

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • peterpan
    peterpan Posts: 36 ✭✭
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    Fizz told me it's display error and they charged right amount, after 2 months investigation by their "specialized" team.
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