On the french side a lot of people asked the same question. . Hello Community,
Please note that due to a high volume of transactions, the following features are temporarily unavailable: Buying a SIM card Activating a SIM card Changing a plan Ordering a new Home Internet service
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I am trying to change my home internet plan but every time it says “unable to make change until the 05.01.2020” but we are past that date? Fizz isn’t much help...
Hello léa,
I have checked your account and I can see you've contacted our support department and they've managed to provide you a solution to your situation.
If the...
My sons account has been dormant since March because cell phone was broken. Have been paying 10$ or so monthly just to maintain the phone number.
He now has new phone so I'm...
Hello Peter,
Apologies for the encountered issue.
I suggest to try the process in Google Chrome's private mode(ctrl+left shift+n) from My plans- Manage plan- Adjust plan...
I want to change my plan for my next payment cycle but it says it can only do so after a certain date (which is the day of my next payment). Im trying to reduce my data but I'm...
Hi LudaD
When is your next renewal? If it is within 48 hours, then you cannot make any plan changes and you will have to wait for the next time.
Plan changes must be...
Chany,
You need to buy an add-on if you need it right now in your Fizz account..
Otherwise, If you change your mobile plan, this change will be effective at the renewal of...
Got a message that my payment didn't go through so I successfully used a different credit card. Since then I have not been able to access the data network (WIFI works). I made...
Hi Louis
You can try restarting your phone.
Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be...
