Interested in people's experience using Facebook, Twitter, etc to contact support?
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Am new to Fizz and finding it problematic not being able to speak with a human being - not even for complex support issues! Interested in people's experiences dealing with customer support via Facebook, Twitter, and the in-Fizz chat feature (when it's present on their web pages - often isn't!!). How fast were your replies and now competent were the answers.....?
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Answers
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I prefer the chat from the site, I chat with them today twice.
Facebook took hours to get an answer.
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Yeah, couldn't agree more about the human being aspect. Sometimes really need verbal communication. Response times have improved. A month ago, took maybe 4 hours or more for a reply. Recently, I've seen a reply in as quick as maybe 20 minutes. Competence of the answer varies widely though, but again, I've been noting improvement.12
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