Answered question

My sim card never arrived how do I get a refund?

How do I get the refund for my sim card?

Mike
Mike

Mike

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This is the guide to follow the order

https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do

 

But from august you can consider it lost

 
 
You have to order and pay for another SIM card here: https://zone.fizz.ca/dce/customer-ui-prod/#/simcard/order
 
 
Once you you activated, you'll have to contact Fizz support to request $10 refund for the first SIM card that you did not receive.

 

You can contact also the support and ask them

 

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Mike
Mike

Mike

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I ordered it since August and it was supposed to get here on august 28th but still nothing.