Answered question

Sim delivery problem

Vous m'avez envoyé un courriel qui dit que ma carte sim a été livré mais je n'ai rien reçu c'est quoi cette affaire ça commence bien avec vous vous pouvez m'informer ces quoi le problème



User level
1 / 100

Probably someone took it


this is the guide to follow the order

You have to order and pay for another SIM card here:
Once you you activated, you'll have to contact Fizz support to request $10 refund for the first SIM card that you did not receive.


Go to this page, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.



Your can also send a message via facebook messanger and click send a message (this is a bit slower)



You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Sometime the leaving the card in front the door

If you need a referral code, this is mine 5JATM. You will receive 25$ after 2 months, no bad.

ps: The referral is valid when you create your plan.

You can contact Canada Post or Planete Courrier, all depending who delivered the SIM.
And you can contact Fizz also so they can send a second SIM for free.
Maybe have it delivered to your office instead of home?



User level
2297 / 5000

Contact Fizz support. Facebook works well for this.