Answered question

How can i cancel my account / subscription even though the installation is only scheduled for next week?

i cancelled my appointment for the tech to come bring the router this Saturday, but i have no confirmation that my account and subscription is also terminated and a re assurance that the amount withdrawn from my account will be refunded,



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1 / 100


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5000 / 5000

Hello Kaline,

I see that your home internet order has been canceled now and the full refund has been made. You can see the refund in your canceled plans transaction history and the card used for the order as well.

Have a great day.


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Other answers

you are better off contacting the support


Go to this page, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


Your can also send a message via facebook messanger and click send a message (this is a bit slower)


You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

According the the CRTC in Canada, a service provider can only continuously charge you once the service is installed. Nevertheless, you do well to confirm the refund with fizz.

You can reschedule your appointment up to three (3) times. If you try to reschedule a fourth time, your subscription will be automatically cancelled, and you’ll have to restart the process all over.

Or you can chat with Fizz support.