Answered question

On my account all available unlimited minutes and text disappear and show 0 available, why? It is paid.

All my minutes and text disappear, no more available, I supposed to have unlimited, all paid..How to fix?

Andrei
Andrei

Andrei

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Level
0
2 / 100
points

Hello Andrei,

I see that the issue has been solved now after a ticket to our technical team.

Wish you well.

Have a great weekend!

Catalin

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Other answers

Johanne
Johanne

Johanne

User level
Level
0
11 / 100
points

Same issue with mine. And it created a weird invoice for 2 days ending 28 sept to 30 sept. Now although my plan is unlimited it says 0 minutes for voice and 0 sms.

Fling
Fling

Fling

User level
Level
4
5000 / 5000
points

Contact the support to see what they have to say about that

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

SittingRam
SittingRam

SittingRam

User level
Level
3
3011 / 5000
points

A lot of the “my usage” part of the fizz website seems to often travel through “The Twilight Zone”.
Eventually it seems to work itself out.

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

My mobile plan price is messed up too, it increased by $10.

I want to know if we have to contact Fizz or will it fix on its own.

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

I have 2 plans in my account, one is ok and the other one went up
Therefore, be used to it we are still in the stabilization period, and they not about it. When they will solve it, I hope as soon as possible.

redhead
redhead

redhead

User level
Level
4
5000 / 5000
points

Agree with Fling; contact customer support via chat or Facebook messenger to get their help. We are customers like you.

Bryan
Bryan

Bryan

User level
Level
0
21 / 100
points

The same thing happened to me yesterday, is still going on this morning. I contacted support and will update if I get anything back

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

I contacted Fizz support. They told me that my price remains the same. They created a ticket to correct the display issue. However I believe multiple customers are affected and Fizz will fix it for everyone.

As long as your phone service is working, you should not be too concerned with any current display issue on your account.