Answered question

How can I rescue my waylaid SIM Activation?

Sequence of events:
1. My old phone, working and with SIM, was mistakenly taken to Toronto
2. Didn't want old phone anyway - told them to keep the phone and throw away the SIM
3. Bought new phone and replacement SIM, SIM arrived within 24 hours -- well done FIZZ
4. Went to website and selected "Activate My SIM"
5. Entered the SIM Activation Code --> it said choose a phone number !?!
6. I went to a different computer, logged onto FIZZ, and realized there's a *different* "Activate My SIM" link for existing phones
7. However, I entered the SIM Activation Code and it says it's already assigned to a customer!

So how do I recover the SIM Activation so I can use the new SIM card in the phone?

I've tried entering the phone number on the first activation attempt (i.e. porting the number over to FIZZ), but it (correctly) says that the phone number is already assigned to FIZZ.

Paul
Paul

Paul

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Chat with Fizz support. This type of problem has happened to other customers as well.

 

They can refund you for the new plan and make the SIM available to you again. There may be a (one day) delay before you can re-register the SIM.

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Paul
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Paul

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@Mike, thanks for the reply.

I don't want to unsubscribe, as it's a long-standing account (for FIZZ standards), I have lots of rolled-over data, various perks, and I may lose my phone number.

All I want to do is activate the new SIM, but:
A) If I click on the "Time to Activate your SIM" email they sent, it insists on creating a new account, and
B) If I go to My Plans > Manage Plan > Change SIM Card > Activate your SIM card and type in the activation code, it says the SIM is already assigned to a different customer.
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I guess it's decided that the SIM is a new account, and there's no way to tell it that it's for my existing account.
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I guess I will try ordering *another* new SIM but NOT click on the link in the welcome email. Perhaps then it will work for my existing account.

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Added later: to clarify, this is NOT a new account. It's a long-standing one where I'm trying to replace my phone and SIM at the same time (the old one having accidentally been taken to a different city). There's no new money paid except the $10 for the new SIM, but there are of course the ongoing monthly phone charges for a phone I'm not able to use.
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I've done what Fizzy suggested -- for the first time ever the chat bubble was actually there! -- and got a quick and polite response that they would create a ticket to reset the SIM card activation.