Answered question

Please raise a ticket for me: I see the price change from 25.20 to 31.20 on my primary number.

This raise is only for one number and both numbers are on the same plan.
So the tariff should be same.
There have been no changes to account done by me to influence that tariff change to 31.20

Raghav
Raghav

Raghav

User level
Level
1
159 / 750
points

Just chatted with the support. They confirmed that it is a display issue and it will be fixed.
Btw for me the price increase is about 11$.
@Raghav: contact the support by chat or messenger to let them know. They will fix it.

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Other answers

Contact the support

CHAT

Go to this page https://fizz.ca/en/contact-us, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Did you add a free upgrade to your account? This has happened to several of us today.. all you can do is to contact fizz and have them open a ticket to fix it.

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Fizz will fix it. Others have mentioned their price changed too.

 

Contact Fizz support as per instructions: https://fizz.ca/en/contact-us

Yes, this happens to me as well...a 6$ difference. I open a ticket with them, they are escalating the ticket. I guess this happens to many of us. So if you are reading this...double check your account and contact support to open a ticket for investigation if you find a sudden jump of 6$. My issue has not been resolved yet, still waiting for Fizz.

Andréanne
Andréanne

Andréanne

User level
Level
1
427 / 750
points

Sorry I can't help I don't work for fizz

Raghav
Raghav

Raghav

User level
Level
1
159 / 750
points

I wasn't able to contact them on the website bubble so I sent them a message on facebook.
The rep replied that he reported to tech team for resolution.