something went wrong with my billing address

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christian R. 30228
christian R. 30228 Posts: 2 ✭✭
in Welcome and join
the system sais that something is wrong with my billing address, furthermore the site gives me a different postal code as compared to when i type it on google ..... i have also tried my parents address

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  • Mike
    Mike Posts: 20,751 ✭✭
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    Contact the support

    CHAT


    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Andréanne G. #4496
    Andréanne G. #4496 Posts: 77 ✭✭
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    Try to comfirm your adress maybe
  • Fizztastic
    Fizztastic Posts: 55 ✭✭
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    Contact support
  • Whizz
    Whizz Posts: 19,173 admin
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    Hello Christian,
    In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
    Thank you very much for your understanding.
    Have a good one!
    -Bogdan
  • jeedey
    jeedey Posts: 83 ✭✭
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    Contact Support, that would be your best bet.
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
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    Use the address that you have registered with your credit card
  • Elizabeth B. #5037
    Elizabeth B. #5037 Posts: 80 ✭✭
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    It might be because you put an address that is different from the one that you have on your payment method.
  • Berts
    Berts Posts: 824 ✭✭
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    Contact support by messenger...
  • Thanh S.
    Thanh S. Posts: 360 ✭✭
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    Please close this
  • Gualberto
    Gualberto Posts: 340 ✭✭
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    Is it solved ?
This discussion has been closed.

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