Answered question

Modem keeps rebooting, help?

My modem keeps rebooting on a regular basis roughly every 10 minutes and is heating up abnormally fast I only have 3 devices on it 1 ethernet and 2 phones, modem name: CODA-4680

karen
karen

karen

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Fizzy
Fizzy

Fizzy

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If it is rebooting on its own, there must be a problem.

Shut it down for a few minutes (or longer) to let it cool down.

Remember to place the modem

- in upright/tower position

- in an area away from other heat producing devices.

- in an area that has sufficient air flow.

If problem persists, you should chat with Fizz support.

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Is this the combo modem/router that Fizz sent you? If you're allowing plenty of space around it and it's still overheating, you'll need to contact Fizz customer service to get it exchanged for a new, properly working modem.

karen
karen

karen

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I've done all that and it's still doing it sadly, and I dont see the support bubble to contact them, I've messaged them on facebook but no response so far

MT
MT

MT

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Please try this link to see if you can obtain the bubble chat : https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what... ( I just tried and it worked for me)