how do i transfer my number?

When you transfer your current phone number to Fizz, your line must still be active with your current/previous provider. We will disconnect your old provider during the activation process.

To keep your number and transfer it to Fizz, you will need the account number for your current/previous mobile provider (you can find it on your bill).

During the activation process, here’s how to keep your current phone number:

1. Click Transfer a number to Fizz.
2. Enter your phone number in the field that opens up below.
3. Use the drop-down to choose your previous provider.
4. Enter your previous provider’s account number or your phone’s IMEI# in the field below.
   • Find your account number on your bill.
   • Dial *#06# on your phone to get your 15-digit IMEI number.
     • Only the IMEI phone number used at your current provider will allow the transfer.
     • If the number is more than 15 digits long, enter only the first 15 digits.
5. Click Next, review your first monthly plan payment and click Submit.

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