Answered question

Home internet stopped working.

My home internet stopped working. I reset the modem several times to no avail. The online (@) light is off. Is anyone experiencing this issue? How did you solve it.

Sebastian
Sebastian

Sebastian

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Did you check the cable if it is well connected

You can contact the support

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issuesif you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

 

 

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Other answers

Sebastian
Sebastian

Sebastian

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Yes, I made sure the cable is well plugged. The online light seldom comes online for a couple of seconds but then it disappears.

Sebastian
Sebastian

Sebastian

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I contacted technical support and apparently there's an outage despite Fizz's web site saying the network is fully functional.

What area are you located? It must be a local outage.

Hope they were able to give you an estimation of when service would be restored.

My internet is working fine.

Sebastian
Sebastian

Sebastian

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Montréal. And the internet came back as soon as I ended my chat with tech support, so it didn't take long.

Gates
Gates

Gates

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Sanjay
Sanjay

Sanjay

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use the chat bubble contact support