Answered question

I payed for the CAN/USA coverage but fizz profile says only Canada coverage. Will I be charged for roaming fees?

So I customized my plan for Canada and USA coverage but wen I went online to check my account it says my coverage is canada wide. I checked my payment history and I was charged the extra 5$ for the Canada and USA coverage but my account says it’s only Canada coverage. So I’m wondering if this is just a glitch or will I actually be charged extra for roaming fees?

Michael
Michael

Michael

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You will not be charged roaming fees. All services are prepaid so you have to pay for the service before you can use it.

When you make a plan change, it will take effect at your next renewal date.

 

If you believe your plan description is incorrect, you can chat with Fizz support.

 

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Code_KRUEW
Code_KRUEW

Code_KRUEW

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Since this is a prepaid service, and if you don't have any money in your wallet, you will not be charged any extra roaming fees.

 

A way to test if you have Canada and USA coverage and you have a display is to call a USA number.  If you don't have Canada and USA coverage, you will hear a message saying that your plan does not allow you to make a the call.  If this is the case you will need to conctact support to rectify your siguation.

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