Answered question

I payed for the CAN/USA coverage but fizz profile says only Canada coverage. Will I be charged for roaming fees?

So I customized my plan for Canada and USA coverage but wen I went online to check my account it says my coverage is canada wide. I checked my payment history and I was charged the extra 5$ for the Canada and USA coverage but my account says it’s only Canada coverage. So I’m wondering if this is just a glitch or will I actually be charged extra for roaming fees?



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You will not be charged roaming fees. All services are prepaid so you have to pay for the service before you can use it.

When you make a plan change, it will take effect at your next renewal date.


If you believe your plan description is incorrect, you can chat with Fizz support.



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Other answers

Since this is a prepaid service, and if you don't have any money in your wallet, you will not be charged any extra roaming fees.


A way to test if you have Canada and USA coverage and you have a display is to call a USA number.  If you don't have Canada and USA coverage, you will hear a message saying that your plan does not allow you to make a the call.  If this is the case you will need to conctact support to rectify your siguation.

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