Started to use my Fizz SIM card on my phone (bought in Russia) and Internet is not working. How to f
Answers
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Check the specification of your phone, probably the phone is not compatible, it must have the B4 band
https://fizz.ca/en/faq/compatible-devices6 -
Frequencies
You go to setting, about this phone, you'll see the exact model.
Look at
https://www.frequencycheck.com
For your device, then click "check country/carrier compatibility" and look for Videotron.
You need to have theses frequencies on your phone :
Calls: Your device must support HSPA 850 MHz or 1900 MHz frequencies
Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band 4)5 -
Mike advised me to check compatibility. But there is no info for Android in the page
https://fizz.ca/en/faq/compatible-devices4 -
You need another phone. This phone is not compatible with fizz frequency.3
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Here what you need to look from the page that mike linked
Which frequencies must my phone support?
For an LTE-compatible phone configured with LTE network preferences:
- Calls: Your device must support HSPA 850 MHz or 1900 MHz frequencies
- Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band IV)
Your phone can also support other frequencies that allow it to take advantage of the LTE network.
For a phone that only allows 3G or HSPA preferred:
- Calls and / or mobile data: The phone must support the 1700/2100 MHz frequency (also called AWS)
4 -
Go on a website like FrequencyCheck.com, Kimovil.com or WillMyPhoneWork.net.
Enter your device brand and model (be sure to select the exact model number).
Then verify if the frequencies of your smartphone are compatible with those that are written on Fizz.4 -
Change your phone it’s probably not
Compatible with Canada band4 -
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4 -
Everyone seems to think your Russian phone won't work with Fizz.
To confirm, go to those sites listed with your phone model to check the specs.
If your phone supports only the 3G frequencies, then you would need to disable LTE on your phone settings.
You can also try your SIM card on another phone to make sure data is working.
When your question has been answered, please close your post by clicking on the button "Make best answer".
4 -
You need to check if this specific model is compatible with Fizz network.0
