Answered question

Transfer Fizz number to new SIM card, also from Fizz. Is this possible?

Hello! I've had an account with Fizz for almost a year now, but lost my SIM card recently. I ordered a new one and wanted to activate it on the existing plan, with the same phone number. When I started the activation I was logged in, but didn't realize I had to go through My Plan to keep the number. I realized my mistake soon and didn't go through with the activation, but upon trying again from My Plan (on the same, and on a different device) I got an error message saying the SIM is already active for a different user (although I was logged in on the first attempt as well). Is there any way to reset/deactivate the SIM card or transfer the old Fizz number to it? (I tried looking for the number but I got an error here as well, saying this number is already on Fizz and cannot be transferred). If possible, I'd like to avoid going to Support, I've had only bad experiences with them... any idea what I could try? Your advice is much appreciated, thank you!

Laura
Laura

Laura

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Since you lost your SIM card, you should really get it blocked first so if someone finds it, they won't be able to use it. See this page: https://fizz.ca/en/faq/lost-stolen-mobile

 

So if I understand correctly, you started activating the SIM.  Once this starts, your activation code is "locked" until it the action is completed.  You will need to contact support for them to "unlock" the activation code.  The last time I had to do this, it took about 24 hours.  

 

Once your activation code is unlocked, you need to go to "My plans" -> "Manage plan" -> "Change SIM card" -> "Activate your SIM card".  This will keep your current number, but associate it with the new SIM card.

 

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Other answers

Mike
Mike

Mike

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If you have activate the sim with a different number, you need to unsubscribe the new number and reuse the same SIM to associate to the previous number

Laura
Laura

Laura

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Hey Mike, thank you for answering! I haven't, in fact, activated the SIM card at all. As soon as I realized my number wasn't on the available list I canceled the action. Therefore, I can't deactivate it.
I thought about activating it first, but can I deactivate as soon as I activate? Will it deactivate instantly or will the number still be active until the end of the payment cycle, do you know? Thank you!

Laura
Laura

Laura

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I'd prefer if there was a way to delete the action altogether. It seems like it saved up to the point where I discontinued, if I go to my Mobile page it prompts me to continue where I left off. I'm assuming that's why the activation code remains blocked.

I activated my plan with a SIM card from a previous user who canceled his fizz plan. I had the same error message than you. Only Fizz support could fix the problem. It took 24 hrs or so.