Answered question
I have created a fizz account 6 months ago, but since that I have not use that account.
Recently, I switched my daughter's mobile service to Fizz, the account is now active and being used almost a month as my daughter's mobile account. I found that I cannot use 250mb data upgrade at all. Is there any way to have back that upgrade?
As you see the attachment there is no button to apply that upgrade.
Please kindly advise me on that,
thank you,
Try also to change the browser, since it seems that your account do not understand that you activate a number on it.
If nothing helps, contact the support
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
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Other answers
Did you follow the guide?
https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program
Since an upgrade boosts your monthly plan, your plan must include that service in the first place for that upgrade to work. Say for example you receive mobile data upgrade: your plan has to include mobile data for you to enjoy an upgrade consisting of mobile data.
Your plan showcases more than one available slot? Take advantage of the situation and assign an upgrade to each of those slots. Say for example you have an upgrade of 250 MB of mobile data, and another of 500 MB. Once these two upgrades have been activated on your plan, you’ll get to enjoy 750 MB (250+500) of extra mobile data each month.
