to have 250mb upgrade

mtlchoi
mtlchoi Posts: 10 ✭✭
I have created a fizz account 6 months ago, but since that I have not use that account.
Recently, I switched my daughter's mobile service to Fizz, the account is now active and being used almost a month as my daughter's mobile account. I found that I cannot use 250mb data upgrade at all. Is there any way to have back that upgrade?
As you see the attachment there is no button to apply that upgrade.
Please kindly advise me on that,
thank you,

Answers

  • Allison W.
    Allison W. Posts: 1,272 ✭✭
    @Mike Is that a new addition to the FAQ? I don't remember that rule being in place in the past.
  • Mike
    Mike Posts: 20,643 ✭✭

    Try also to change the browser, since it seems that your account do not understand that you activate a number on it.
    If nothing helps, contact the support

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Whizz
    Whizz Posts: 18,809 admin
    Hi Mtlchoi,
    The upgrade can only be used if you have a data option included in your monthly plan. For more information, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
    You can also send a message by Facebook Messenger: https://facebook.com/fizzca.
    Have a great day!
    Radu
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