Answered question

unable to add credit card all infos are correct

i try to add my credit card all infos are correct but kept saying a problem with billing adress after few tries it says i reached the maximum attempts

Sabrina
Sabrina

Sabrina

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0
2 / 100
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Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
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Team

Hello Sabrina,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.

Have a great day!
Radu

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Other answers

You have to contact Fizz support so they can reset the limit for you.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

What payment methods can I use?

 

You can use a Visa or Mastercard credit card, or a Visa Debit card to pay for your Fizz plans.

Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted. Foreign credit cards are also not accepted.

 

Once your payment method has been added to your Fizz account, you must associate it to each plan you want to pay with that card. That is not done automatically. To associate your payment method to each of your plans:
1. Log into your Fizz account.
2. Select the plan, and click on Manage/Payment method

 

IMPORTANT

When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

 

  • The name of the street (Ave, avenue)
  • Special words (Saint, St, Ste)
  • Hyphens
  • Spaces
  • Spelling
Victor
Victor

Victor

User level
Level
3
2999 / 5000
points

I had the same problem for months, here is what I did to fix the problem.

1- Contact Fizz so they can reset the number of credit card your account has
2- Download a credit card statement
Use exactly the same address as your statement, capitals, comas etc.

That fixed the problem for me, My bank has the address with some words in Capitals..

Good luck

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david
david

david

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Level
0
49 / 100
points

you have to contact fizz by chat to resat your limit

DIANA
DIANA

DIANA

User level
Level
1
227 / 750
points

I had same issues
just contact support
https://fizz.ca/en/contact-us

GOAT
GOAT

GOAT

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Level
3
2297 / 5000
points

Contact support ASAP

Andréanne
Andréanne

Andréanne

User level
Level
1
427 / 750
points

I'm sorry about that