Answered question

What is Fizz technical support doing?

I was charged twice for the payment cycle beginning on September 2nd. 19 days larer, I am still waiting for the refund. In many instances, customer service tells me that technical support is working hard on it.
The last 4 billing cycles, I was charged every time for data upgrades. I finally got an email from Fizz claiming that the problem has been fixed.
Should I wait for another 4 months to get refunded for the double billing?
Is this Fizz best standard of customer service? Wow!

After 2 months, I still didn't receive the refund for the double billing even though a ticket was initiated. At that point, I contacted customer service again and the rep decided to provide the refund but neither technical support nor the finance department resolved the ticket.

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No idea why some account have all this nightmares, my wife had so many that she moved out, I don't have any but also because I haven't change anything in my plan (to scare to do that)

I hope you get your problem fixed soon

Fizzy
Fizzy

Fizzy

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They are working on it!

Hope you will get your refund before your next billing cycle.

 

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