Answered question

Wi-fi keeps dropping

So since 2 weeks the wi-fi on my modem randomly drops, then reconnects 20-30 seconds later. It happens multiple times per day. It used to work fine, ever since I got it in May. Anybody know how to fix?

Jody
Jody

Jody

User level
Level
0
24 / 100
points
Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hi Jody,

I am very sorry for the inconvenience. Can you please contact us via live chat? Here you will find the steps to access the chat bubble: https://fizz.ca/en/contact-us . We will need to do some manipulations in real time and if there is the need, we will send you a technician to check the connection.

Thank you for your cooperation!
Have a good one!
-Bogdan

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

MT
MT

MT

User level
Level
4
5000 / 5000
points

Disable ATF to see if it helps
.

Do you reboot your modem regularly? Try that first.

 

Also there is a known weakness of this modem. I suspect you could be getting interference. Perhaps someone new moved to your area and now there is more wifi signals around you competing with the Fizz modem. If the issue persists, you have 2 options.

1. Use ethernet wired connection.

2. Put the modem in bridge mode and use your own router.

 

Hope this helps. Good luck!

Gates
Gates

Gates

User level
Level
3
2911 / 5000
points

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button.

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Jody,

Can you please tell us if the issue is solved using the instructions received here?

-Bogdan

Jody
Jody

Jody

User level
Level
0
24 / 100
points

Nope none of that worked. I don't have a router to put it in bridge mode so that's the only thing I haven't tried.