Answered question

When can my SIM card be activated?

Today I did the activation for the SIM card. It shows that the activation is pending. I want to know how long it will take to activate the SIM card. Thank you!

xiongtao
xiongtao

xiongtao

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Annick
Annick

Annick

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It is only a matter of time. Mine was done in less than a minute and by boyfriend had to wait like 3 hours and we have the same phone. Different previous provider and we didn't do it at the same time. If you still don't have it, I would contact custumer service by chat, facebook or messenger though.

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Other answers

Usually is taking from 15min to 2h

Contact the support to check with them

CHAT

Go to this page https://fizz.ca/en/contact-us, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Gates
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