When can my SIM card be activated?
Answers
-
Usually is taking from 15min to 2h
Contact the support to check with them
CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
5 -
Are you waiting online?
If activation has been completed online, then try restarting your phone.
5 -
It is only a matter of time. Mine was done in less than a minute and by boyfriend had to wait like 3 hours and we have the same phone. Different previous provider and we didn't do it at the same time. If you still don't have it, I would contact custumer service by chat, facebook or messenger though.5
-
In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button.
5
