Why not able to make calls to a specific number?

Hi,
In my account, I have 2 numbers. 613-668-xxxx and 819-930-xxxxx.
The 613 is working fine since day 1.
I just added a second phone number (819) but it can dial any phone number except my first number (613).
Can anyone help please?
Thank you

Answers

  • Mike
    Mike Posts: 20,641 ✭✭

    probably you should contact the support and let them check your number

    CHAT

    Go to this page https://fizz.ca/en/contact-us

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

This discussion has been closed.