Answered question

Visa prepaid card ?

Hello I am trying to add my visa prepaid MasterCard to make a payment for next month please

salematou
salematou

salematou

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Fizzy
Fizzy

Fizzy

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Generally speaking, visa prepaid MasterCard are not accepted by Fizz.

 

Please read Fizz FAQ to avoid repeating the problem againhttps://fizz.ca/en/faq/what-payment-methods-can-i-use

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Other answers

Mike
Mike

Mike

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Has the credit card an address associated with it that it is the same of what you have in your account?

 

IMPORTANT

When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

  • The name of the street (Ave, avenue)
  • Special works (Saint, St, Ste)
  • Hyphens
  • Spaces
  • Spelling

 

Tip: Make a copy and paste of what is written in your bank account.


If the address and postal code that you associate to your payment method are not identical to that declared to your bank, you won’t be able to add this payment method.

salematou
salematou

salematou

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It’s a prepaid card that I want to put to make my payment tomorrow but it says that I have reached the limits to add a credit card but I need to add it to pay tomorrow

Fizzy
Fizzy

Fizzy

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You have to contact Fizz support so they can reset the limit for you.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

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  • Simply click on the chat bubble that appears at the bottom on the right.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.