Answered question
Hello I am trying to add my visa prepaid MasterCard to make a payment for next month please
Generally speaking, visa prepaid MasterCard are not accepted by Fizz.
Please read Fizz FAQ to avoid repeating the problem again: https://fizz.ca/en/faq/what-payment-methods-can-i-use
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Other answers
Has the credit card an address associated with it that it is the same of what you have in your account?
When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:
Tip: Make a copy and paste of what is written in your bank account.
If the address and postal code that you associate to your payment method are not identical to that declared to your bank, you won’t be able to add this payment method.
It’s a prepaid card that I want to put to make my payment tomorrow but it says that I have reached the limits to add a credit card but I need to add it to pay tomorrow
You have to contact Fizz support so they can reset the limit for you.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
