Answered question

home internet installation problem, cable was cutted of at appartment? what can I do?

We had appointment for installtaion, The cable of videotron was cutted off by previous tenant. So the installer asked new cable from videotron. I could not take another installation appointment because of technical issue(no cable) at my address

MaxSider
MaxSider

MaxSider

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Usually it is the Videotron technician who does the installation. So I am kind of surprised by your post. Since you need new cable to be run into your place, the technician should be fully equipped and capable of doing so. Maybe he ran out of time to complete the job?

 

You should contact Fizz support to explain the situation and to reach an agreement.

 

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Other answers

Mike
Mike

Mike

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They should install the cable during the installation, for example, if you do not have a cable, the tech must bring the cable inside your home therefore I do not see why they will not install it.

From my experience the previous tenant had sealed off the hole in the wall where the previous cable had passed. The technician drilled a new hole so that the modem could be put where we wanted it. He also ran a new wire, for us. When the technician comes they should come with all the equipment to do this, if they don't i suggest contacting FIZZ.

Dominic
Dominic

Dominic

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The tech should be the one pulling a new cable in your apartment. It seems weird that he wasn't willing to do his job.