Unanswered question

I've paid for an Add-on to add data 500mb but there is no data (not travel data)?

I've paid for an add-on but not receiving data I bought for

Vincent
Vincent

Vincent

User level
Level
0
13 / 100
points

Answers

The only way to have an answer is to contact the support and they are pretty easy to join. Click on resolving- issues and the bubble will appear

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Vincent
Vincent

Vincent

User level
Level
0
13 / 100
points

It’s not a APN , I’ve paid but no data been added

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

If you paid for the Add-on and it appears on your account, then it should work.

Otherwise contact Fizz support for help.

 

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