Service is not established

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Yu W.
Yu W. Posts: 1 ✭✭
in My Mobile
I got my phone last week, since then , I always have problems. I can make a call, but when other people call me , message “ communication is not established ‘

Answers

  • Fling
    Fling Posts: 8,730 ✭✭
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    Restart your phone fisrt. 
    Take out your SIM and insert it again

    Contact the support for help if you are not able to resolve the situation

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/contact-us
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Fizzy
    Fizzy Posts: 10,904 ✭✭
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    If you request to transfer your phone number from another carrier, you must keep the line/account active.

     

    Otherwise the transfer cannot be completed.

     

    Contact Fizz support if you need help.

     

  • Yelena
    Yelena Posts: 1,861 ✭✭
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    Did you check if your phone is compatible with Fizz network?
    For an LTE-compatible phone configured with LTE network preferences:
    Calls: Your device must support HSPA 850 MHz or 1900 MHz frequencies
    Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band IV)
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