Answered question

Service is not established

I got my phone last week, since then , I always have problems. I can make a call, but when other people call me , message “ communication is not established ‘



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Restart your phone fisrt. 
Take out your SIM and insert it again

Contact the support for help if you are not able to resolve the situation


The idea of this page is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.


  • You're logged into your Fizz account.
  • You're active on a help page such as
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.


If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

If you request to transfer your phone number from another carrier, you must keep the line/account active.


Otherwise the transfer cannot be completed.


Contact Fizz support if you need help.


Did you check if your phone is compatible with Fizz network?

For an LTE-compatible phone configured with LTE network preferences:

Calls: Your device must support HSPA 850 MHz or 1900 MHz frequencies
Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band IV)