Answered question
I re-ordered another SIM card by mistake. What's the procedure to returned it and get a refund?
Please and thank you
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Usually they do not refund SIM cards.
You can try to sell it on kijiji or contact the support
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)
You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
Thx Mike :)
If you sell it on Kijiji, you should give to the person your reference code, in this way both of you can have 25$ on the 3rd payement
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