Answered question

Don't received data notification ?

I don't received notification from email, like it is set up on my profile for the 50%. 75% and 100% data usage. How can this be fix ? (No, is is not in my spam folder).

Martin
Martin

Martin

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Mike
Mike

Mike

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4
5000 / 5000
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Do you have a Hotmail account?

Sometime Hotmail is too aggressive on what it thinks is spam.

You should contact the support for further investigation on this problem

CHAT

Go to this page https://fizz.ca/en/contact-us, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Fizzy
Fizzy

Fizzy

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4
5000 / 5000
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Check your Fizz account.

 

Make sure Plan communication preferences are enabled.

 

If preferences are already enabled, contact Fizz support for help.

 

I'm curious to know if there is a bug and if it can be fixed.

Gates
Gates

Gates

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3
2911 / 5000
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